1. Information We Collect

• Contact information: name, address, phone number, email address.

• Service information: details about the plumbing services you request or receive, appointment details, and payment information.

• Communications: records of calls, texts, emails, and form submissions you send us.

2. How We Use Your Information

We use your information to schedule and provide plumbing services; communicate with you about appointments, quotes, invoices, and payments; send you requested text messages or emails; improve our services and customer experience; and comply with legal obligations.

3. Text Messaging (SMS) Privacy

If you opt in to receive text messages from us, we collect your mobile phone number and a record of your consent in order to send you appointment reminders, dispatch and service updates, and invoices or payment requests, and, if you separately opt in, promotional messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information may be shared with the subcontractors and service providers described in Section 4 below, excluding text messaging originator opt-in data and consent — this information will not be shared with any third party for any purpose.

You may opt out of text messages at any time by replying "STOP." You may opt back in by replying "START" or re-submitting your consent. For help, reply "HELP" or contact us using the information in Section 8.

4. How We Share Your Information

We may share your information with service providers who help us run our business — for example, ServiceTitan, our field service management and scheduling platform, and payment processors — solely to help us schedule, dispatch, invoice, and communicate with you about services. We may also disclose information as required by law, such as in response to a valid subpoena or legal process.

We do not sell your personal information, and, as stated above, we never share SMS opt-in consent data with third parties for marketing purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

• Opt out of text messages at any time by replying "STOP."

• Opt out of promotional emails using the unsubscribe link included in any email.

• Contact us to ask what information we have about you, or to request that we correct or delete it, subject to any recordkeeping we are required to maintain.

7. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Material changes will be reflected on this page.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Guelda Zeller Plumbing

Phone: 502-239-3469

Email: DrewZeller@GueldaZellerPlumbing.com

Website: https://www.gueldazellerplumbing.com